GOLD - Best Property Management Agency
Edmund Cude is the well-deserved winner of this award category because of its ability
to inject passion, enthusiasm and attention to detail to every aspect of its property
Operating in a very competitive section of the London market, the team offers a
phenomenal property management service and has total confidence in everything it's
doing, from running seminars at the Institute of Directors for landlord clients
to marketing outside of property management, proving that this is a firm that pushes
the boundaries with everything it does.
From its graduate training programme to its handyman maintenance service, this is
a firm that truly understands the needs of its client base and how to service these.
Its tight control of maintenance service levels through its bespoke IT system gives
this business the cutting edge in property management, and demonstrates the strengths
of a specialist service business, which is why it's the clear front-runner for this
year's UK property manager of the year crown.
GOLD - Best Property Management Agency
This London firm really stood out for the judges, who described it as a really great,
systems-driven business. Judges praised Edmund Cude's far-reaching efforts in providing
a first class property management service, including its graduate training programme,
which is now in its fifth year, its handyman maintenance service and its commitment
to reducing landlord clients' costs. The agency's bespoke software, used to monitor
key performance indicators of property management staff, has increased customer
service ratings by 20%. Edmund Cude also uses bespoke landlord tracking of property
management issues through its websites, which has helped to reduce queries and improve
communication. The agency has also introduced a moving coordinator to help manage
(501 - 1000 properties)
GOLD - Best Training & Development
Leading from the top, the MD of Edmund Cude takes a hands on approach to training and is keen to innovate in order that the training programme
excites the team and benefits the business. All staff have personal development plans backed up by quarterly individual coaching, a budget for external
training and six monthly director-led reviews, which can lead to a bonus for good results. The entire team are also offered sponsorship should they wish
to study for professional qualifications outside those they are required to undertake for their job. Further touches include external consultants and
professional actors used for mystery shopping exercises and the fact that the Graduate Entry Scheme is 100 times oversubscribed speaks for itself. There
is also a culture of reward and recognition via incentives and team outings and a published book sets them apart as experts in their field. With revenue
and profit up 37% on last year this approach works and the judges were extremely impressed.
SILVER - Best Medium London Lettings Agency
This is an agency which continues to wow year on year. The past 12 months has seen the team increase revenue by 37%, launch a seminar series and write a
book for landlords. Training is the norm with this company; they have courses for everyone from journalism to overcoming objections and these are well
received by employees . Staff are given a bonus of £500 when they pass their ARLA exams and a recently introduced graduate scheme is over subscribed.
Excellent back office systems take care of the rent collections including text alerts for landlords when rent is paid and the staff, landlords and tenants
can monitor maintenance issues online plus maintenance is managed in-house ensuring greater control and speedier response times. Landlords like the fact
that commission fees are taken monthly rather than upfront, a policy which also has the added benefit of aiding cash flow. Edmund Cude is a thriving agency
with a positive culture.
GOLD - Medium Lettings Agency
Since opening their doors as a lettings agent nearly 200 years ago, the expertise of Edmund Cude cannot be disputed. Bronze winners last year, their entry
and interview so impressed the panel this year that we are thrilled to give them a well deserved gold award. Their business ethos is fully integrated between
the staff, landlords and tenants ensuring excellent communication and strong relationships. They believe strongly in continuous improvement and all staff are
taking qualifications including the admin team who are training to become licensed paralegals. They keep as many of their services as possible in-house,
including maintenance and photography to give them optimum control over quality standards. An ability to marry traditional standards with heavy investment
in new technology has enabled them to increase revenue by over 25% and recently open a new office. Edmund Cude sets a fantastic example of how to run an
efficient and aspirational lettings business. Truly impressive.
SHORLISTED - Best Property Management
BRONZE - Medium Lettings
As a business that has been established for nearly 200 years, one would expect the knowledge and expertise of Edmund Cude to be second to none and they don’t
disappoint. Their culture of continuous improvement with a high individual training budget has resulted in a ten fold revenue growth over the past three years
and a 90% recommendation rate for landlord referrals. Heavy investment in technology has improved systems and processes – to summarise, this is a slick
operation with unique ideas and a solid foundation aimed at improving efficiency and customer experience. Inspirational.
What's your property worth?
Gourmet Burger Kitchen
Gourmet burger kitchen is all about the burger. Famous for their fresh ingredients and classic and innovative taste combinations, they pride themselves on making the 'best burgers in town'.