||How do I find out the electricity or gas supplier for a property?|
To find out who supplies your electricity call EDF on 0800 028 0247.
To find out who supplies your gas call 0845 608 1524
||What are the different Tenancy Deposit Schemes?|
Edmund Cude is registered with an insured Tenancy Deposit Scheme administered
by The Dispute Service which authorizes us to hold deposits. We can arbitrate in a dispute
unless no resolution is reached when the case will be referred to an independent arbitrator.
There are two other authorised providers, a custodial scheme administered by The Deposit
Protection Scheme, and an insurance based scheme operated by Tenancy Deposit Solution Ltd.
||How exactly is my deposit registered under the TDS?|
Unless the landlord operates their own scheme, we will normally hold the deposit in our
designated client account.We then register it with the TDS and send you a certificate of
registration with your own unique identifier code.
||What is a section 21 notice?|
A section 21 notice is a legal notice meaning that you have to vacate the property at the
date specified on the notice. There doesn’t need to be a reason for serving it, it could be that
the Landlord wants to move back in or conduct repairs which require vacant possession.
On the last day of your tenancy an inspection will be conducted at the property and your deposit
will then be returned in exactly the same way as normal. Once this notice is served it cannot
||Who pays for check in and check out inspections?|
The Landlord pays for the Inventory and the check-in, you only pay the check out report at the
end of the tenancy. The cost varies depending on the size of the flat.To ensure proper compliance
with the tenancy deposit scheme it is important that the inventory, check-in and check-out are
carried out properly to provide documented proof of condition at each point.
||Who should arrange and pay for repairs at the property?|
The landlord is generally liable for repairs or maintenance to the property and this will either be
arranged through our property management department, or directly with the landlord if he or she
deals with their own property management issues. However tenants are responsible for breakages
and damage which is not deemed fair wear and tear. This would normally be deducted from the
deposit unless otherwise agreed. A tenant should report repairs and breakages as soon as
||Who do I deal with - the landlord or the letting agent?|
The letting agent will deal with the property viewings, checking references, preparing agreements
and getting you moved in to your rented property. From that point onwards, your point of contact
depends on whether the Landlord pays the agent to ‘manage’ their property. If the property is
‘managed’ the tenant will normally report any repairs or queries to our property management team,
otherwise the tenant and landlord must liaise directly with each other.
||What do I do if I lose my job or need to move out before the end of the tenancy?|
If it looks like you will not get a replacement job or you have no option but to relocate then it will
be best to contact us to ask the landlord whether he or she would be prepared to have you
replaced on the tenancy. There will be an administrative charge incurred in drawing up a variation
to the original tenancy agreement.Subject to the landlord’s agreement, the new replacement will
need to be fully referenced and will have to pay the referencing and administration fees as normal.
The outgoing tenant’s liability will not cease until such time as the replacement tenant has been
satisfactorily referenced, has signed the agreement, paid his share of the rent and deposit and
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Set in beautiful landscaped parkland in the midst of Hampstead Heath, Kenwood House, houses a superb collection of paintings, including masterpieces by Rembrandt, Vermeer, Turner and Gainsborough.